FAQs

Welcome to Metravi Support Centre!

Here you can find the most frequently asked questions.

If you cannot find your answer below, please contact us here or mail us on online_sales@metravi.com.

We despatch the confirmed orders, for products which are on stock,  within a maximum of 2-3 working days.

In case, the ordered product is out of stock, we will inform you of the same along with expected shipment date.

We use reputed couriers and tracking details will be shared with you as soon as the order is despatched. Usual delivery time varies from 2 to 10 days depending on location.

You can log into your account on our website to view your Order History, details as well as status of all the orders.

Order status will be updated as and when on the account and you will also receive email notifications on your registered email ID, as and when.

Please check your account and Order details for the status of your order shipment. You can also check the online tracking status of your shipment on the respective courier company’s online trackers.

In case of any further enquiry or issue, please get in touch with us.

Metravi products carry a one year warranty against manufacturing defects. The warranty period starts from the date of invoicing and despatch.

In case you find that the product is not working properly, after you have received the delivery and opened the box, you need to inform us of the same immediately and the faulty product/part has to be returned back to us for replacement/repair.

Transformers, Chargers and adaptors (all accessories including batteries) are not included in any warranty.

You can read our full Warranty Document here.

The given rates include 18% GST on the List Price and shipping for all our products. There will be no charge over and above the given amount.

Yes. GST is chargeable @18% on all our products. The pricing shown on our products is inclusive of the GST and the breakup would be available when you checkout.

All orders invoiced would carry the break up and the details of the GST charged. GSTIN Invoice would be shared with your package, in case business GSTIN is provided with your address at the time of checkout.

All invoices for our products are GST invoices.

In case you are a GST registered individual or company and require the GST invoice for claiming GST ITC (GST credit), then please DO FILL UP your company name, registered address and GSTIN, without fail, before placing your order and paying for the same.

Once Invoice is issued against the order, we will not be able to change any details, including GST requirements for the same.

We will provide free of cost replacement of the product or authorise and accept a return only within Seven (7) days after the product has been delivered from our end. The warranty will only be in effect if

  1. Model No. of item supplied is not same as the model no. of item ordered (as mentioned on the Metravi Website).
  2. The item has any MANUFACTURING DEFECT, these defects have to be replicable at our location and verified mutually.

Our complete Returns Policy is available here.

Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. Acceptance of package would imply checking and confirmation of correct and complete product set received in new and intact condition.

We are sorry, we take only prepaid orders.

There are various ways you can pay for your purchase, including Credit Card, Debit Card, NEFT/RTGS/IMPS and Wallets. All online transactions on our website are 100% secure.

You can use PayPal to pay with international Credit Cards and other types of international bank transfers.

Even if you don’t have a PayPal account already, you can register for free and add your card to the same to pay.

For bulk orders, please fill up the form with all the requirement details here.

We will revert at the earliest with a quote for the requirement.

In order to return or get replacement, please return the UNUSED item(s) to us in their original packing in unopened and undamaged condition, along with packaged accessories with all original tags/labels attached and proof of purchase within Seven (7) days from date of receipt of items(s) at your end.

Please note that we  DO NOT entertain returns in case you have ordered the wrong item or if you expected the item to have certain features which is/are not mentioned on the website and/or the respective catalogue (as available on our website https://www.metravi.in).

You are requested to read and go through all the product features and specifications in detail before placing any orders. Reach out to us for any further queries or clarifications.

We will provide free of cost replacement of the same product or authorise and accept a return and replacement only within Seven (7) days after the product has been delivered from our end.

The warranty will only be in effect if the Model No. of item supplied is not same as the model no. of item ordered (as mentioned in PO/Metravi Website).

The item has any MANUFACTURING DEFECT, these defects have to be replicable at our location and verified mutually

Please mail us at website@metravi.in with the updated details. We will ensure the updation and revert with the confirmation.

METRAVI is one of the largest manufacturer & distributor of ELECTRICAL & ELECTRONIC TEST and MEASURING INSTRUMENTS in INDIA. We have been in this line of business 1970 onwards, for 50 years now, catering to the instrumentation needs of almost all major Government, Semi-Government, private and public sector industries, including Railways, Defence, Aviation, Telecom, Petroleum, Cement, Power Generation, Iron & Steel, Plywood, Automobile, Paper, Chemicals, Heavy Equipment, Automation, etc. Hospitals, Nursing Homes, Colleges & Educational Institutions also source our products.

Read all about Metravi Instruments here.

If you have a Coupon code available, you will need to apply it on your Cart, BEFORE you proceed to the Checkout. Once you apply the coupon code the required discounts, if any, will be applied to your total order amount and you will be able to Checkout for the nett amount payable.

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