Returns Related

We provide free of cost replacement of the same product or authorise and accept a return and replacement only within Seven (7) days after the product has been delivered from our end, only in case of incorrect product delivered or any proven manufacturing defect. The warranty will only be in effect if the Model No. of item supplied is not same as the model no. of item ordered (as mentioned in P.O./Metravi Website). If the item is reported to have any MANUFACTURING DEFECT, these defects have to be replicable at our location and verified mutually.

Please note that we DO NOT entertain returns in case you have ordered the wrong item or if you expected the item to have certain features which is/are not mentioned on the website and/or the respective catalogue (as available on our website https://www.metravi.com).

You are requested to read and go through all the product features and specifications in detail before placing any orders. Reach out to us for any further queries or clarifications.

In order to return or get replacement for any eligible order, the UNUSED item(s) is to be returned to us in their original packing in unopened and undamaged condition, along with packaged accessories, all original tags/labels attached and proof of purchase, within Seven (7) days from date of receipt of items(s) at your end.

 
We will provide free of cost replacement of the product or authorise and accept a return only within Seven (7) days after the product has been delivered from our end. The warranty is only in effect if 1) Model No. of item supplied is not same as the model no. of item ordered (as mentioned on the Metravi Website). 2) The item has any MANUFACTURING DEFECT and these defects can be replicated at our service location and verified mutually. Our complete Returns Policy is available here. Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. Acceptance of package would imply checking and confirmation of correct and complete product set received in new and intact condition.