Please register your product at https://bit.ly/Metravi-Product-Registration.
You can contact us on online_sales@metravi.com or Whatsapp us your issue along with relevant images and a video (showing the issue) on 9073384641, along with your purchase details (date of purchase, seller and invoice details).
Warranty is offered on all Metravi products for a year (from date of purchase) against manufacturing defects only. Our warranty policy can be checked here. Paid service, in case of void or invalid warranty is available even post-warranty period.
Warranty is only against manufacturing defects. For user and other issues, paid service support is available.